Customer Service Professional Program
In partnership with Alabama Power, ALFA, Ask Telecommunications, Blue Cross Blue Shield of Alabama, Protective Life Insurance, and SPIRE.
8-Week Program
Course Objectives:
- Effective Communication Skills
- Problem-Solving Skills
- Costumer Relationship Management
- Sales Skills
- Cultural Competence
100% Attendance Required
Course Length: 48 instructional hours
Eligibility Requirements:
- Minimum age of 18 years old
- High School Diploma/GED
- Career Goal in Customer Service
Essential Job Functions:
- Resume Writing & Interview Skills
- Customer Service Terminology
- Microsoft Suite Applications
- Typing and Data Entry Skills
- Importance of Confidentiality/Security
- Customer Service Simulation
- Behavior and Mindset
- Online Customer Care
- Business Etiquette and Professionalism
- Business Writing
- Mock Interview
Certification
Upon successful completion of Customer Service Professional Program, students will receive:
- Certificate of Completion from Jefferson State
- Skills For Success Customer Service Certificate of Completion from Jefferson State
Insurance
Workforce Education at Jefferson State is pleased to offer a Life &Health, and Property & Casualty pre-license insurance courses approved by the State of Alabama Department of Insurance. Each course is 40 hours.
Life and Health
- Annuities
- Contracts
- Disability
- Flexible Features
- Group Health
- Group Life
- Health Insurance
- Law of large numbers
- Life Insurance Basics
- Medicare Medicaid
- Policy Options
- Policy Types
- Policy Provisions
- Social security
- Underwriting
- Vocabulary/Definitions
Upon successful completion, students will receive a Certificate of Completion and be eligible to sit for the State of Alabama Life & Health Insurance license exam.
Property and Casualty
- Alabama Law
- Commercial Lines
- Commercial Package
- GL
- Property
- BOP
- Contract Law
- Flood
- Fundamentals of Insurance
- Insurance Basic
- Personal Lines
- Homeowner Policies
- Dwelling Policies
- Personal Auto
- Types of Insurance Companies
- Vocabulary/Definitions
- Watercraft
- Work Comp
Upon successful completion, students will receive a Certificate of Completion and be eligible to sit for the State of Alabama Property & Casualty Insurance license exam.
Paralegal
The Paralegal program prepares students for a variety of opportunities with a fast-paced environment. The backbone of the legal profession, paralegals work side by side with attorneys in every imaginable legal field. This course teaches students how to assist in preparing legal documents in a variety of legal areas such as litigation, probate, domestic relations, criminal and corporate. Other skills students will gain include: assisting in preparing complaints, summons, and motions; discovery; and interviewing clients.
Course Objectives
- Civil Procedures and Evidence
- Family, Criminal, and Commercial Law
- Legal Investigation
- Real Estate Transfer and Ownership
- Tort Law • American Jurisprudence
- Partnerships and Agency
- Estates, Trusts, and Writing
- Legal Analysis
- Computerized Legal Research Training
Course Length
84 Hours
Certificate
Upon successful completion of the Paralegal program, students will receive a Certificate of Completion from Jefferson State.