IT Help Desk/Computer Support Specialist
This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field.
Course Objectives
- Introduction to Computer User Support
- Customer Service Skills for User Support Agents
- Writing for End Users
- Skills for Troubleshooting Computer Problems
- Common Support Problems
- Help Desk Operation
- User Support Management
- Product Evaluation Strategies and Support Standards
- End-User Needs Assessment Projects
- Installing and Managing End-User Technology
- Technology Training for Users
- A User Support Utility Tool Kit
Course Length
72 Instructional Hours
Certification
Upon successful completion of the IT Help Desk program, students will receive a Certificate of Completion from Jefferson State. This course is designed to prepare students to take the CompTIA IT Fundamentals (FC0-U61) certification exam. The specific criteria to take this examination may include prerequisite exams or time in the profession. Students intending to take the CompTIA IT Fundamentals (FC0-U61) examination should review the published requirements by CompTIA to verify that they meet the qualifications. Preparing to pass the CompTIA IT Fundamentals (FC0-U61) certification exam may also require optional exam practice.
COBOL Programming
This course serves as an introduction to the COBOL programming language, one of the oldest and most important programming languages to government and the private sector. The COBOL Programming Basics fast-track course introduces the COBOL language and its basic structure. It describes the syntax and use of program logic statements in the procedure division of a COBOL program. It examines the standard loop and conditional statements, and the available arithmetic operations.
Course Objectives
- Understand and develop a basic working vocabulary, knowledge and understanding of programming, as implemented with the COBOL programming language. Have hands-on exposure to problem solving, algorithm development, testing and debugging techniques appropriate within a programming environment.
- Understand logical solutions and files.
- Understand Data Structures - Fields, Records, Files.
Course Length
90 Instructional Hours
Certification
Upon successful completion of the course, students will be awarded a Certificate of Completion from Jefferson State Community College.
Comp TIA A+ Certification Prep
This program is designed to train students as a Computer Technician and lays a solid foundation for students to sit for and pass the Computing Technology Industry Association (CompTIA) Certification. Computer Technicians can be found working in a variety of industries. Possible positions range from technicians who repair hardware and software in a retail store, to a telephone technical support advisor, to a member of an organizational IT team.
Course Objectives
- Understand the role of a computer technician.
- Understand the requirements of becoming certified as a CompTIA A+ Technician.
- Have hands-on exposure to technologies encountered in the computer repair job field.
- Prepare to take the CompTIA Certification Exam.
Course Length
126 Instructional Hours
Certification
Upon successful completion of the course students will be awarded a Certificate of Completion from Jefferson State Community College. In addition, students will have the option of sitting for the CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2) certification.
Cyber Security
This is an introductory course designed to familiarize students with the concepts of cybersecurity. The course will prepare students for succeeding courses in cybersecurity and forensics. This course provides the foundation for understanding the key issues associated with protecting information assets. The purpose of the course is to provide the student with an overview of the field of information security and assurance. This course is not designed to transfer.
Course Objectives
- Determine the levels of protection and response to security incidents.
- Design a consistent, reasonable information security system, with appropriate intrusion detection and reporting features.
- Identify the spectrum of security activities, methods, methodologies, and procedures.
- Perform inspection and protection of information assets.
- Detect and react to threats to information assets.
- Examine pre- and post-incident procedures.
- Provide technical and managerial responses.
- Present an overview of information security planning and staffing functions.
Course Length
108 Instructional Hours
Certification
Upon successful completion of the Cyber Security program, students will receive a Certificate of Completion from Jefferson State and have the option to sit for the TestOut Security Pro Certification exam and the CompTIA Security+.
Data Analytics: Power BI
Data analysts provide accurate and valuable data to businesses, offering their employers better decision-making opportunities. This course will prepare candidates for the Microsoft DA-100 certification in Microsoft Power BI.
Course Objectives
- How to get data from different sources and transform it, using data-cleaning techniques and best practices.
- How to model data into meaningful datasets.
- How to visualize data and create dashboards.
- How to analyze the data, including applying splicers and filters, identifying outliers, and applying AI insights.
- How to deploy and maintain reports, including configuring dataset refresh settings, create and configure a workspace, apply sensitivity labels to the content in the workspace, and how to deploy pipelines.
Course Length
64 Instructional Hours
Certification
Upon successful completion of the course, students will be awarded a Certificate of Completion from Jefferson State Community College. In addition, students will have the option of sitting for the Power BI Data 100: Analyzing Data with Microsoft Power BI exam.
Full Stack Web Development with PHP
The Full Stack Coding program is a nineteen-week immersive course in web development. It has been designed to aid participants in gaining the skills necessary to secure an entry-level position as a web developer in today’s job market. The training is focused on HTML, CSS, JavaScript, MySQL, and PHP, as these languages are the core fundamentals of the World Wide Web.
Course Objectives
- HTML
- CSS
- JavaScript
- MySQL
- PHP
Sample Modules Include:
- Front-End Web Development
- Understanding of Hypertext Markup Language
- Color and Style web page using Cascading Style Sheets
- Introduction to JavaScript (JS), JQuery, and AJAX
Back-End Web Development:
- Hypertext Preprocessor
- MySQL
Course Length
171 Instructional Hours
Certification
Upon successful completion of the program students will receive a Certificate of Completion from Jefferson State Community College.
Python Programming
Python Programming introduces students to the basic aspects of problem solving, data representation, algorithm design, and object-oriented design and programming.
Course Objectives
Competencies covered include decision structures, loops, functions, and more. The Python programming language will be used as the means to implement programs. This course prepares students for problem analysis and solution design.
Course Length
42 Instructional Hours
Certification
Upon successful completion of the Python Programming program, students will receive a Certificate of Completion from Jefferson State.