Use of College Resources
Jefferson State Community College extends privileges of access to and use of certain college resources to persons who are neither students nor employees of the college. The college reserves the right to suspend or terminate these privileges as it may determine is in the best interest of the college. Persons should be aware that suspension or termination of privileges related to one resource could result in suspension or termination of privileges related to any or all resources.
Complaint Procedures for Non-Students and Non-Employees
Persons who are neither students nor employees of Jefferson State Community College may redress issues and other concerns through the following procedures:
- The person should first bring the issue to the attention of the supervisor or appropriate administrator for the area in which the issue arose.
- The supervisor/appropriate administrator will attempt to resolve the issue informally and offer a proposed resolution.
- If the person is not satisfied with the proposed resolution, he or she may submit a written complaint to the dean within (5) working days of receipt of the supervisor’s/appropriate administrator’s proposed resolution.
- The dean will review the written complaint and proposed resolution and conduct any further investigation, as he or she deems necessary.
- The dean will render a decision within ten (10) working days of receipt of the written complaint. The dean may uphold the decision of the supervisor/appropriate administrator or offer his or her proposed resolution.
- The decision of the dean is subject to review by the president.